Refund policy
International Returns
We accept international returns that are initiated and shipped back within 14 days of delivery.
Return Conditions
To be eligible for a return, items must be unworn, unused and returned with their original tags attached.
Swimsuits and bikini bottoms may only be returned if the protective hygiene liner remains intact.
Items that do not meet our return conditions will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Underwear, jewellery and cosmetic products
- Swimsuits and bikini bottoms if the protective hygiene liner has been removed
- Items discounted by 70% or more
- Warehouse Sale and Sample Sale items
- Items marked Final Sale or non-returnable at the time of purchase
How to Make a Return
Complete the return form included with your order and email it to info@farawayclothing.com.
Once we receive your return request, we'll send you a prepaid return shipping label along with instructions for where and how to send your return.
The return destination may vary depending on your location, so please wait for our instructions before sending your package.
Please include your completed return form inside your package so we can identify your order when it arrives.
Return Packaging
Where possible, please return your items in their original shipping packaging.
If you no longer have the original packaging, please use suitable packaging that is no larger than necessary. Oversized packaging may increase the cost of your return shipment.
Return Shipping Costs
Return shipping costs are the responsibility of the customer. We'll provide you with a prepaid return shipping label and deduct the cost of the label from your refund.
If your original order qualified for complimentary shipping, the original shipping cost incurred in sending your order will also be deducted from your refund.
If you paid for shipping when placing your order, the original shipping charge is non-refundable.
We do not charge any additional return or processing fees.
Refunds
Once your return reaches us, please allow up to 7 business days for us to inspect and process it. During particularly busy periods, processing may take a little longer.
Once your return has been approved, your refund will be issued to the original payment method used for your order. We'll send you an email once your refund has been processed.
Please allow additional time for your bank or card provider to post the refund to your account.
Exchanges
We don't currently offer exchanges for international orders.
If you would like another size or item, please return your original purchase and place a new order.
Damaged, Defective or Incorrect Items
Please check your order when it arrives and contact us as soon as possible if you receive an incorrect, damaged or defective item so we can help resolve the issue.
Contact
For any questions about a return or refund, please contact us at info@farawayclothing.com.