FAQ
How do I sign up?
You can register for an account directly from our home page or by clicking here.
Do you offer complimentary shipping?
Free shipping on orders over $200 in the USA. Free international shipping on orders over $400 from Europe.
Do you ship internationally?
Yes. We ship all over the world.
What form of payments do you accept?
You can make secure online payments with the following credit and debit cards:
American Express, Mastercard, Visa and Visa Debit
When paying by card we take payment at the time your order is placed.
Can I pay by Stripe online?
We accept payment by Stripe now.
American Express, Mastercard, Visa and Visa Debit
When paying by card we take payment at the time your order is placed.
Can I pay by Stripe online?
We accept payment by Stripe now.
When do you take payment from me?
For all online orders we take payment at the time your order is placed.
For all online orders we take payment at the time your order is placed.
What currency will I pay in?
Prices are shown in a currency that is determined by your delivery destination. We currently have only USD currency available for online payment.
Can I get free delivery and returns in the US & Europe?
Yes. We offer free standard delivery on all orders.
Prices are shown in a currency that is determined by your delivery destination. We currently have only USD currency available for online payment.
Can I get free delivery and returns in the US & Europe?
Yes. We offer free standard delivery on all orders.
Are returns free?
Yes, we offer free returns on orders over $400.
The following items cannot be returned:
Underwear, jewelry and cosmetic products; returns of products specified under Final Sale and/or with a discount of 70% or more cannot be accepted.
You can return your order within 14 days from the day it was delivered. Products that are returned to us after 14 days and/or whose return conditions are not met are automatically sent back to our customers.
Your products must be returned labeled and unused. Swimsuits and bikini bottoms cannot be returned if their protective films are removed.
You can fill out the return form included in your package and send it to us with your return. For information about return conditions, please review the return form included in your package.
You can find all the information you need in the return form.
Underwear, jewelry and cosmetic products; returns of products specified under Final Sale and/or with a discount of 70% or more cannot be accepted.
You can return your order within 14 days from the day it was delivered. Products that are returned to us after 14 days and/or whose return conditions are not met are automatically sent back to our customers.
Your products must be returned labeled and unused. Swimsuits and bikini bottoms cannot be returned if their protective films are removed.
You can fill out the return form included in your package and send it to us with your return. For information about return conditions, please review the return form included in your package.
You can find all the information you need in the return form.
We are not offering an exchange service for items. Except for size changes, if you want to exchange for size please contact us.
Can I pay on delivery?
No, all orders must be paid for at the time of order.
Where can I find my tracking number?
You can find your tracking number in ‘My Orders’ or in the shipping confirmation email sent to your email.
What is your online return policy?
All returns must be sent back two weeks after delivery.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Faraway reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
For orders outside of Turkey please e-mail us at info@farawayclothing.com to receive a return label.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Faraway reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
For orders outside of Turkey please e-mail us at info@farawayclothing.com to receive a return label.
Items that are marked as Final Sale can not be returned or exchanged.
What is your exchange policy?
Unfortunately we are not offering an exchange service for items. Except for size changes, if you want to exchange for size please contact us.